Complaints Policy

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint, please contact the practice manager, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Make a complaint online

Taking It Further

If you are not satisfied with the outcome of your complaint the organisations listed below can assist you in taking the matter further: 

• NHS England Complaints Policy
• Parliamentary and Health Service Ombudsman
• The Advocacy Project: the Independent Health and Care Advocacy Services for Hackney
• Healthwatch Hackney: Hackney’s health and care watchdog. Read Hackney's Health and Social Care Complaints Charter