IMPORTANT INFORMATION FOR PATIENTS
We are trialling a new GP access system
We will no longer have ‘urgent on the day’ appointments. Urgent medical queries will be addressed by our duty team on the day by telephone triage
Phone lines may be busier than usual as triaging calls take a little longer
All patients will be triaged by reception, who will ask you for information regarding the nature of your call
Non-disclosure of the reason you request a triage consultation may result in your call not being responded to in a timely manner, as calls are made in order of clinical urgency
Please remember reception may also be able to book you in for an appointment at our extended hour’s hubs around Hackney (evenings & weekends)
The Well Street Surgery is a group practice of 12 doctors. We have 6 partners and 6 associate doctors. We are a training practice and have GP Registrars and other training doctors, these are fully qualified doctors with hospital experience. They spend between 4 months and a year with the practice and their work is supervised by a senior partner. We also have 4 Practice Nurses, a Pharmacist and 4 Health Care Assistants.
Our premises are the site of an old garment factory, and the building which features the original iron girders and bright open reception area has been acclaimed in a number of architectural journals. We have 19 consulting rooms, 9 on the ground floor and 10 on the first floor, we also have a Minor Surgery Suite. All floors are accessible by lift. We are particularly pleased to have a Community Room on the ground floor where the weekly baby clinic takes place as well as a range of community activities.
We were inspected by the Care Quality Commission (CQC) on 21st January 2016. The practice was awarded a 'good' rating with outstanding features. There were no recommendations for improvements to our services. To read the inspection report please click here.
DID NOT ATTENDS – DNA’s
The number of appointments that were not attended for August is 580 missed appointments. Please remember to call and cancel if you cannot make it so it can be given to someone else. Also please update us with the most up to date mobile number as we have a text message service which will send you a free text to remind you. You can also cancel via this service by replying ‘CANCEL’ to the text for free. Many patients are not aware of the online appointment service that we provide. With this service you can book/cancel appointments. You can also view your medical records, consultations and even request repeat medication. If you have a smart phone you can download the free app and use directly from your phone. The app is called Patient Access. Please ask at the reception for your online registration details and they can print this off for you.
Keeping well over winter, how GP online services can help
It's important to look after yourself, especially over the winter months. The cold weather can be bad for your health, particularly in children, the elderly and for people with long-term health conditions such as diabetes or heart diseases. There are lots of things you can do to keep you and your family well this winter. GP online services are available at Well Street Surgery to help people better manage their health this winter. These services enable patients to book GP appointments, request repeat prescriptions and check test results via their computer, smartphone or tablet at a time that suits them, anywhere, anytime – 24 hours a day, seven days a week. Patients who require repeat prescriptions can request these from the comfort of their own home, rather than venturing out in the cold or wet weather to drop their request off at the practice. You will also be able to review which medication you should be taking, the dosage and when it should be taken – helping to improve your understanding of your medication. If you want to register for GP online services you will need to fill out a form at the practice and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, it doesn’t mean you will not be able to use online services, our practice staff may be able to help. To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices
Friends and Family Test Results for March 2018
The Friends and Family test is a short questionnaire to ask whether you would recommend our services to a member of your family or a friend.
304 Friends and family test surveys completed for March 2018
Extremely likely to recommend our service - 217
Likely to recommend our service - 42
Neither likely or unlikely to recommend our service - 12
Unlikely to recommend our service – 9
Extremely unlikely to recommend our service - 20
Don’t know – 4
(Site updated 17/04/2018)