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Patient Participation Group Meeting Minutes
Meeting Date: 8th May 2025 - 5pm
Location: Well Street Surgery and via Zoom
Chair and Minute Taker: IR, KR
Attendees: IR, SS, KR, SK, B
Next Meeting Date
12th June 2025 Time: 5:00 PM Duration: 1 hour Format: Zoom (Discussion around continuing with Zoom meetings in future
Communication
- WhatsApp group has been set up for PPG members.
- Patients and GPs have been informed.
- Plans to introduce a regular newsletter via email to share updates, particularly about the First Contact Practitioner (FCP) service and other services. Members informed about how the FCP service works. And Positive feedback received regarding the physiotherapy service.
Classes and Community Engagement
- Cooking classes are now up and running, led by Dr. Faith Asemota
Patient Feedback
- Work ongoing to gather more patient feedback.
- An iPad will be made available for patients to submit feedback as they leave.
- Volunteers to be recruited to assist in distributing surveys.
- Proposal to introduce “Love to Shop” vouchers as an incentive to encourage feedback participation.
Air Conditioning Request
- Docters, staff and patients have raised concerns about heat on one side of the building due to sun exposure, making it uncomfortable to work
- General agreement that air conditioning is a good idea.
- SS to investigate cost and planning requirements. PPG will decide if PPG funds can be allocated for this purpose. Open to additional suggestions from the group.
Practice Finance
- PPG updated on current financial pressures and borderline budgeting.
- Discussion on the cost of running the surgery.
Staffing and New Partner
- Dr. Michael Alade has become a new partner.
Water Station
- Identified as a health and safety issue. Proposal to install signage informing patients they can request water at reception.
Reception and Queue System
- Current queuing system has issues with patients skipping the line.
- Trial to begin with one staff member at the ground floor front desk and another on the first-floor reception to manage flow more effectively.