Our Appointment System

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If you need an appointment or have a medical or admin query, a medication request, or for anything else - if you are able to do so please contact us using our online form.

If you are unable to go online or are having difficulty with the form, please call us on 020 8985 2050 and a member of our helpful team will be able to guide you through the form or complete one on your behalf.

The Duty Doctor service is available Monday to Friday (excluding weekends and Bank Holidays) between the hours of 08:00 and 18:30.

A 'duty doctor' triages all requests and decides on the most appropriate course of action. We aim to get back to you on the same working day however there may be a delay if you submit your request late in the afternoon and it is not clinically urgent. 

Clinically urgent medical problems will be actioned within 2 hours during our normal opening hours. In an emergency please call 999. 

Healthcare professionals have a dedicated telephone number to contact the practice on. Urgent professional calls are actioned within 30 minutes. 

You will be informed of the outcome of your query. This is usually by text message but may be by phone if you are unable to receive texts. You may be asked to supply more information or submit a photo if this is appropriate and you are able to. You may be offered some initial medical advice or booked a telephone or face to face appointment on the day or on another day with one of our healthcare professionals. You may be signposted to another more appropriate service.

Our aim is that your request is dealt with by the most appropriate person at the right time. The duty doctor who triages your request will take into account the urgency and nature of your query and whether continuity with a particular healthcare professional is needed or requested. Patient demand on any given day and the capacity of the practice to meet that demand is also taken into account. If you are unhappy with the outcome of your request please do let us know by submitting another form or by calling us.