Our Appointment System

BACK TO MAIN INDEX

If you need an appointment or have a medical or admin query, a medication request, or for anything else - if you are able to do so please contact us using our online form.

If you are unable to go online or are having difficulty with the form, please call us on 020 8985 2050 and a member of our helpful team will be able to guide you through the form or complete one on your behalf.

Duty Doctor Service

For when you have an urgent medical problem

• Available in all City & Hackney GP Practices
• 8am to 6:30pm, Monday to Friday (excluding bank holidays)

How to request an appointment

1. Phone the practice and explain to reception that you have an urgent problem on 020 8985 2050.
2. If appropriate, reception can then put you on the Duty Doctor list.
3. The Duty Doctor will ring you back within 2 hours.
4. The Duty Doctor will decide with you what you need, which could be:
   • Advice over the phone.
   • An appointment at the practice.
   • A home visit if you are really not well.
   • A referral to another service.

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

If you have a life-threatening emergency, please call 999.

Healthcare professionals have a dedicated telephone number to contact the practice on. Urgent professional calls are actioned within 30 minutes. 

You will be informed of the outcome of your query. This is usually by text message but may be by phone if you are unable to receive texts. You may be asked to supply more information or submit a photo if this is appropriate and you are able to. You may be offered some initial medical advice or booked a telephone or face to face appointment on the day or on another day with one of our healthcare professionals. You may be signposted to another more appropriate service.

Our aim is that your request is dealt with by the most appropriate person at the right time. The duty doctor who triages your request will take into account the urgency and nature of your query and whether continuity with a particular healthcare professional is needed or requested. Patient demand on any given day and the capacity of the practice to meet that demand is also taken into account. If you are unhappy with the outcome of your request please do let us know by submitting another form or by calling us.