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Book an Appointment Online
Contact us online
If you need help with a non-urgent medical or admin request, you can now contact us online.
The accuRx online system is the quickest way to request a GP appointment.
You can also use this system to request a callback to book appointments with our nurses and healthcare assistants.
You can submit a request from 7.30am to 4pm. If you are unable to use the online form, please call us on 020 8985 2050.
Ensure you include your availability for a telephone or face-to-face appointment and if there is a particular clinician you would prefer to see.
Between 4pm and 6.30pm if you have an urgent medical problem please call us on 020 8985 2050.
A ‘Duty Doctor' reviews all requests and decides on the most appropriate course of action.
Patient demand on the day and the capacity of the practice to meet that demand is taken into account.
Our aim is that your request is dealt with by the most appropriate person at the right time.
The Duty Doctor will take into account the urgency and nature of your request and whether continuity with a particular healthcare professional is needed or requested.
You may be:
- offered initial advice
- booked for a same-day appointment
- booked for the next available routine appointment
- signposted to another more appropriate service
We aim to get back to you on the same day. This may be the next working day if you submit your request late in the afternoon and it is not clinically urgent.
You will be informed of the outcome of your request. This will usually by text message but by phone if you are unable to receive text messages.
You may be asked to supply more information or submit a photo.
Please ignore the telephone appointment timings displayed on the Patient Access/NHS apps as these are not accurate - we are working on this.
If you are unhappy with the outcome of your request (or do not receive a response within 2 working days) please let us know by submitting another form or by calling us on 020 8985 2050.
If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999