We operate an appointment system for all surgeries. Appointments for a doctor or nurse can be booked by telephone, at reception or on line. You can also speak to a doctor or nurse for telephone advice, please give your name, number and a brief description of the problem to the receptionist and a doctor or nurse will phone you back.
If you are calling about a routine matter, we would appreciate it if you could call outside our busiest times which are 8.30am-9.30am and 2pm-3pm.
Sometimes the doctor or nurse appointments run late, we are aware that this is frustrating for patients but it is usually because the doctor has been held up by an unexpected emergency. You can make another appointment if you are unable to wait.
New! Online Triage
Click link below to let us know about your health query online.
This has replaced e-Consult.
New! Extended Access Appointments
There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.
Urgent and routine appointments with a GP, either same day or in advance are available at any one of our primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.
Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service)
How do I book an appointment?
For now you book an appointment by contacting your own GP practice however, direct booking is in the pipeline.
Evening & Weekend Appointments - Extended Access
What are the opening times?
In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant / blood clinic appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.
These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.
Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.
What can I expect at a consultation with a GP?
One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.
Using this service will not affect your registration at your usual GP practice.
Who will have access to my medical record?
Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality. All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.
What if I don’t want my medical records to be shared?
If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.
Your views and feedback about the primary care extended access service.
At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.
Tests and referrals
The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.
New! Blood Tests
Need a blood test but unable to find an appointment with us to suit your needs? You can now go to other surgeries in Hackney to have your blood test done, as long as you take your test request form with you. See below for details on which practices offer the service and how to access those appointments:
The Lawson Practice
Based in St. Leonard's Hospital | 85 Nuttall Street | London | N1 5HZ | 0203 538 6044
Walk-in appointments available on Fridays between 8 am and 12pm
The Rosewood Practice
1A Fountayne Road | London | N16 7EA | 0207 683 4847
By appointment only, available Monday - Friday. Please telephone the surgery directly to book.
The Nightingale Practice
10 Kenninghall Road | London | E5 8BY | 0208 985 8388
By appointment only, available Tuesday - Friday, 9 - 11am. Please telephone the surgery directly to book.
The Springfield Surgery
19 - 21 Oldhill Street | London | N16 6LD | 0208 806 6993
By appointment only, Monday - Friday, 8am - 1pm. Please telephone the surgery directly to book.