We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Please contact Jacky Atkinson, the Practice Manager if you feel you have cause for complaint. If possible she will talk to you immediately. It is preferable to put a complaint in writing so there is a clear understanding on both sides of the issues, however if you feel unable to do this we can discuss with you how best to proceed. Your complaint will be acknowledged within 3 days, and a letter detailing the outcome of the investigation into your complaint will be sent within 10 days. If there is a delay with this due to staff being away or the need for further information you will be kept you informed of progress.We are continually striving to improve our service and any helpful suggestions would be much appreciated.